How Can We Help You Today?
Whether you have a question about saunas, red light therapy mats, or massage chairs, our team is ready to help.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website.
What is your return policy?
We offer 30-day returns on eligible items. If your sauna, red light therapy mat, or massage chair does not meet your expectations, please review our Return Policy page for full details on how to start a return.
Can I exchange an item for a different model?
Yes, exchanges are available within the return window. Contact our team with your order number and the model you would like instead, and we will walk you through the process.
What is the difference between a traditional sauna and an infrared sauna?
Traditional saunas heat the air around you to warm your body, while infrared saunas use infrared light panels to warm you more directly at a lower ambient temperature. Many customers find infrared saunas comfortable for longer sessions.
Do your massage chairs require professional installation?
Most of our massage chairs arrive with straightforward assembly instructions designed for home setup. If you have questions during assembly, our support team is happy to guide you through the process.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Fast Response
Owned and operated by Pure Sleep Optimization, our team responds to every inquiry within 24 hours.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Free shipping on most orders within the Continental U.S., backed by 30-day returns for added confidence.
Dedicated Support
Our knowledgeable team is trained on every sauna, therapy mat, and massage chair we carry.
